Customer Success Manager

Columbus, Ohio, United States · Go To Market

Description

You may not have heard of irth Solutions before, but it’s likely that your home and safety has been protected with its industry-leading services. Every oil & gas company and utility has distributed facilities and workers. Our product enables them to secure their infrastructure, protect their field workforce and the consumers around them while ensuring they maintain their regulatory compliance. Today, irth protects millions of consumers and workers and billions of dollars in infrastructure for global leaders like BP, Chevron, Shell Oil, ExxonMobil, PG&E and more.

irth UtiliSphere enables these firms to power their critical business processes. Using our platforms, they can integrate all their mobile field workflows in a single place. With over 20 years of experience, we’ve built an enthusiastic and loyal customer-base and a unique platform for mission-critical operations. We’re expanding our team to help delight these customers and deliver the next generations of our unique and valuable solution


Why irth needs you

We’re growing fast and scaling our uniquely valuable solutions to industry leaders in the Energy and Utility market. We’re looking for a seasoned Customer Success Manager with experience in growing the customers usage.. We already have the foundation covered and you will be responsible for driving adaption, monthly and quarterly meetings, renewals, and selling add-on's . This position is critical both to our customers and us.


Reporting directly to the VP Sales you will be a part of a team that includes a Account Manager and Solutions Engineer and your role will be critical in helping us expand our book of business and define the future of mobile workforce management within our customer base.


Why you need irth

We’ve got a top-flight delivery team that knows how to rapidly innovate and delight customers . You love the challenge of increasing stickiness with your enterprise accounts, going deep and wide within install base customers, driving value-based conversations and winning opportunities.


irth is committed to developing its team and helping you hone your already-sharp Customer Success skills. You thrive in a growing environment will be rewarded for your contribution.


Who you are

You are driven and love a challenge. You understand the importance of the Customer Success Manager role and understand the value of nurturing customer relationships. You thrive to be responsible for engaging with customers, driving user adoption and satisfaction and ensuring high retention. You are high energy, positive and are great at finding new inventive ways to grow your customers.


You will build thorough account action plans for your book of business, while working with a team that includes solutions engineering and account executive, and articulate the vision of mobile workforce management with your contacts, key business stakeholders, and executives. You’ll be rewarded for delivering on the objectives and helping your customers achieve their goals.

Requirements

Benefits

Apply for this job