Technical Support Analyst
We are looking for experienced representatives to join our Support Team. This individual should be a motivated ‘go getter’ and a people person. Customer Support is a critical component of our success and we are looking for passionate individuals who see the value they add and the importance of what they do! irth is an innovative SaaS company that is on the move and growing! We offer a positive and cohesive work environment that is very fast paced and team oriented. There are additional perks such as Starbucks coffee, soft drinks and snacks provided daily.
- Provide telephone and email support.
- Provide web based support through screen sharing.
- Provide troubleshooting for Apple iOS and Android mobile devices.
- Provide basic software and hardware support to all desktop customers.
- Incident Recording. Log and track any issues into the call tracking system in a complete and timely manner.
- Provide quick, accurate, and responsive resolution to customers issues.
- Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions.
- The ideal candidate would have a minimum of 2 years’ experience in a call center environment.
- Proven track record of effectively delivering results in a fast-paced environment and ability to multitask.
- Should be a self-starter and can work both independently and as part of a team
- Undergraduate degree Computer Science or related technical field/equivalent business experience a plus
- Microsoft Windows (Windows 7, Windows 8/8.1, Windows 10) and Microsoft Office products.
- A+ Certification a plus or a basic understanding of networking
- Experience developing and using Web Services.
- Experience with Apple iOS iPhone, iPad and Android mobile phones and tablets preferred
We offer aggressive performance bonuses, excellent benefits including medical, dental, and vision insurance, paid holidays and vacation. Free parking and a highly collaborative and professional work environment included.